FAQ’s

What are the shop opening hours?

Almost all the shops in Banff open seven days per week, including bank holidays. Usual opening times are 1000h to 1800h some might be open till 2100h and grocery stores often offer a 24 hour service, which also applies to petrol stations that have a convenient store attached. In the summer months usually longer opening hours apply.

Are credit cards and travellers cheques accepted?

Common credit cards (Visa, Master Card and American Express) are widely accepted, however, you might consider carrying some Traveler's Cheques in small denominations. Those are generally accepted like cash and have the advantage of being insured.

What are the Passports/Visa requirements for Banff?

British Citizens do not require a Visa. Passports are required and they must be valid for at least 3 months prior to departure. Visitors must depart Canada within 6 months from the date of arrival, unless otherwise indicated upon arrival.

Do I need insurance?

It is important that you have adequate sports and medical cover on your Insurance. It is also a good idea to carry a credit card with you as you may have to pay for medical assistance before you can claim on your insurance.

What weather and temperatures can I expect in the Banff valley?

It’s possible to get rain, snow, wind and sunshine on the same day due to the mountain climate. The winter temperature in Banff can vary between –30C/22F in the winter and 30C/86F in the summer. Days are usually warm June through September, but it can get cool at night.

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When is the best time of year to visit Banff?

September, October and November are the quietest months. The winter season runs from mid-December until May. March usually has the best snow conditions. June, July and August are the busiest months of the Summer.

View the latest slope and lift conditions >Click here

What type of clothing should I wear?

Even in summer a sweater or jacket should be packed. Warm coats, snow boots, hats and gloves are required in winter. Rain gear is recommended, as are sturdy shoes, a hat, sunscreen and sunglasses. Dress is casual - ties and evening wear are not usually required, even at fine dining restaurants. There are many sportswear shops in Banff and Lake Louise than can equip you with proper clothing for activities and the season.

Where can I get or exchange foreign currency in Banff?

Visitors can exchange their currency at Canadian banks or foreign exchange brokers on Banff Avenue. Some hotels and restaurants accept US currency - but the exchange rate may be lower than that posted by financial institutions. Internationally connected automated banking machines are also available.

Where can I email from in Banff?

Most hotels offer a wireless internet connection. Alternatively, Cyber Web on 215 Banff Avenue offers high-speed internet access from 0900h-0000h.

How do I report a theft in Banff?

Report the theft to the police or your resort representative as soon as possible. You will need a police report number to claim on your insurance.

If you have lost your rental equipment and you don’t have insurance cover with the hire shop, you will probably have to pay for the skis (replacement cost value) and then claim on your insurance.

What is the number for emergency services: Fire/Police/Ambulance?

Dial 911 from any local phone.

What do the different colours on the piste/trail map mean?

Green Circle : Very easy with gentle runs. Beginner level and nursery slopes.

Blue Square: The gradient has increased, can be difficult in places.

Black Diamond: Very difficult and often steep. Advanced levels only.

If the symbols are doubled this indicates an increased level of difficulty.

Are there any childminding or baby sitting services in Banff?

The main winter establishments are the hotels, ski schools and creches.

Can I drink the water in Banff?

Canadian tap water is among the cleanest in the world and is very safe to drink.

Can I use my electrical appliances in Banff?

Your appliance must be 110 Volts, 60 cycles AC.

You must have an adaptor to fit a two flat pin socket.

Can I get sunburned in winter?

Yes. Due to the fact you are at high altitude and the reflecting properties off the snow. Make sure you use a high SPF sun block with moisturiser and always re-apply after any activity. Also wear eye protection even when it is cloudy.

Will I suffer from altitude sickness in Banff?

You may experience breathlessness on exercising and slight tiredness due to the lack of oxygen. Make sure you drink plenty of water to prevent dehydration and protect yourself against the sun as these are more likely to make you feel unwell.

What is the usual tip for service?

Service charges are not usually included on bills in restaurants or bars in Canada. It is standard practice to tip between 12 - 15% of the bill.

What are the local Canadian specialities?

There are a few uniquely Canadian foods such as: Poutine - a dish from Quebec that combines french fries with cheese curds and gravy. Tourtiere - a meat pie made with ground pork, ground veal, and/or ground beef and spices. Pickerel fish (Americans call "walleye") and smoked Winnipeg goldeye. Perogies (potato dumplings) with mashed potato fillings in flavours ranging from cheese and onion to pizza! Saskatoons (aka saskatoon berries) are a small purplish-blue berry native to Western Canada. It is a popular filling for pies and is also made into syrup and jam; it has a sort of almond-cherry flavour. Nanaimo bar is a very popular dessert. The traditional Nanaimo bar has three layers: a chocolate-flavoured crumb base, a butter-cream icing centre and a thick layer of chocolate on top.

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